Política de envío

1. Cancellation Timeframe:

• If you wish to cancel your order, we kindly request that you contact our customer service team within 24 hours of placing your order.
• Please note that for certain handmade items, also known as made-to-order items, the cancellation timeframe may vary. In such cases, it is crucial to contact us as soon as possible within the specified timeframe.

2. Order Processing Time:

• Our standard order processing time is approximately 7 days, subject to item availability.
• We endeavor to fulfill orders promptly, and within this timeframe, our team will be preparing your order for shipment.

3. Cancellation Process:

• To cancel your order, please reach out to our customer service team as soon as possible within the cancellation timeframe.
• Provide your order number and relevant details to assist us in locating your order quickly.
• Our customer service team will guide you through the cancellation process and provide any necessary instructions.

4. Cancellation Eligibility:

• Cancellations are generally accepted within the specified timeframe mentioned above.
• However, once your order has been shipped, we cannot process a cancellation. At that point, we recommend referring to our return policy for information on returning the item.

5. Refunds:

• If your cancellation request is received within the allowed timeframe, and your order has not been shipped, we will initiate a refund to your original payment method.
• Please allow up to 10 business days for the refund to be processed and reflected in your account.

6. Handmade/Made-to-Order Items:

• Some items in our collection are handmade or made-to-order, requiring additional time for production.
• For these items, the cancellation timeframe may be shorter tan 24 hours. It is crucial to contact us as soon as possible within the specified timeframe for cancellations to be considered.